All items sold by Offix Pte Ltd comes with lifetime warranty. We stand by our products for a lifetime and since we’ve been in this industry since 1990, that’s a guarantee you can stand by.
WHAT DOES LIFETIME WARRANTY COVERS?
Our lifetime warranty policy do not include parts. Our parts will only be covered under warranty for 1 year, unless stated otherwise. Please check item description before making purchase, if warranty is not stated in item description, customer is advised to contact Offix and obtain a written certification of warranty.
b) ON-SITE SERVICE
Our lifetime warranty policy covers on-site services. Services such as diagnosis, parts exchange and repair. On-site service do not cover cleaning, washing, upholstery, reconfiguration, moving or altering of non damaged goods.
Warranty does not apply:
(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(c) to damage caused by use with another product;
(d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
(e) to damage caused by operating the product in a manner it is not meant for;
(f) to damage caused by service performed by anyone who is not a representative of Offix Pte Ltd;
(g) to product that has been modified to alter functionality or capability without the written permission of Offix;
(h) to defects caused by normal wear and tear or otherwise due to the normal aging of the product;
(i) promotional item unless stated otherwise
Offix Pte Ltd reserves all rights to void customer’s warranty whenever it deem necessary.